Frequently Asked Questions
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Merchandise Availability
It is possible that we may think we have an item in stock when in fact it is sold-out. Should this be the case with an item in your order, you will be notified the next business day by phone or email.
If your order includes an item that is out-of-stock in our website inventory but appears to be in-stock in one of our stores, it may take us up to 4 days to verify that the item is available for shipment. We will notify you by phone or email as soon as we have confirmed that the item can be shipped.
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Gift Services
Would you like to send a gift?
We'll be happy to package your selection in our gift box, and enclose a gift note, all at no additional charge. (Please note that additional shipping charges apply when shipping to multiple addresses.)
If you have any questions, simply call 888.892.3813 and our customer service team will take care of the rest.
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Shipping Options
Standard Delivery
3-5 business days, plus picking & processing time
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Up to $50.00
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$6.95
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$50.01 - $100.00
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$9.95
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$100.01 - $200.00
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$12.95
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$200.01 - $300.00
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$14.95
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$300.01 - $500.00
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$16.95
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$500.01 and over
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$18.95
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Additional Special Delivery Charges
Express Delivery
2 business days, plus picking & processing time
(required for Alaska, Hawaii and Puerto Rico)
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$10 |
Express Plus Delivery
1 business day, plus picking & processing time
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$20 |
Most in-stock items ship within 72 hours of ordering. However,
in some cases, orders may take up to an additional 24 hours to process.
Items ordered together may not be shipped together. This will be clearly noted on your packing slip. Your credit card will not be charged for any products until they are shipped to you.
Please note we do not refund shipping and handling charges.
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Color
We have done our best to ensure the pictures on our website accurately represent our clothing. Due to differences in the way various monitors display color, a single image will not always look the same on different computers. Please accept our apologies if the image on your monitor does not match the item you order to your satisfaction.
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Sales Tax
We are required to charge sales tax on all orders delivered to Illinois.
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Returns and Exchanges
We want you to be delighted with your purchase. If something isn't quite right, please let us know. We'll be happy to send you another color, size, or an entirely different item.
Or, if you prefer, we'll be happy to give you your money back. (Please note, we do not refund shipping and handling charges.)
Returns to store: simply bring your purchase, along with your packing slip, to any of our locations.
(For a list of our locations, click here.)
Returns by mail: if you prefer to return your purchase by mail, simply complete the form on the packing slip, enclose it and your merchandise in a box, and attach the enclosed shipping label. Be sure to insure your package.
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International Orders
We are very sorry but we cannot process international orders at this time.
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